Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 7-9 business days. Shipping times vary depending on the destination, but most orders arrive within 9–15 business days after shipment.
You can create an account by clicking on the “Sign Up” or “Create Account” option on our website and following the instructions.
If your order has not yet been shipped, please contact us as soon as possible to update your shipping address. Once an order has shipped, we are unable to make changes.
Once your order has shipped, you will receive a confirmation email with tracking information. You can use this to monitor the delivery status.
No. We do not store or have access to your credit card information. All payments are securely processed through trusted third-party payment providers.
Sales tax is applied where required by law and will be calculated at checkout based on your shipping address.
Yes, we offer international shipping to selected countries. Available shipping destinations will be shown at checkout.
Whenever possible, items are shipped together in one package. However, some orders may be shipped separately depending on availability.
If you need to swap an item
Returns and Exchanges
We accept returns on unworn and unused items within 14 days of delivery. Items must be returned in their original condition. Customers must contact us before returning any item for authorization.
If you received an incorrect item, please contact us immediately with your order number and photos of the item received. We will resolve the issue promptly.
If your item arrives damaged, please contact us within 48 hours of delivery and provide photos of the damage and packaging so we can assist you.
Once your return is approved, we will provide you with the correct return address and instructions.
You can contact our customer support team via email using the contact information listed on our website. We aim to respond within 24–48 business hours.
Please contact us immediately. If the order has not yet shipped, we can update the address. If it has already shipped, we cannot guarantee changes.
Orders can only be changed or canceled if they have not yet been processed or shipped. Please contact us as soon as possible.
At this time, we do not offer pre-orders unless explicitly stated on the product page.
